We stand behind the products we sell. If for any reason you are not satisfied with your purchase, we’ll be happy to process an exchange or issue a refund for the cost of product within 15 Days of the purchase date.
At PremiumWires, our business depends on satisfying all of our customers all of the time, as such please feel free to contact us at any time with any concerns or complaints - we're eager to please.
We test everything we sell, one item at a time. Nonetheless, please be sure to read the listings in detail, as it will contain any qualifiers about the cosmetic or functional condition of the item, as well as the accessories which come with the product(s). We also strive to respond to any inquiries about auctions in as timely a fashion as possible.
If for whatever reason, the item that you receive does not match the auction description, we are happy to work with you on resolving the issue. Please contact us before you leave negative feedback, and we will do our best to make the situation right by providing a full refund of the auction price. Below are the pre-conditions for authorizing refunds on returned items:
The buyer must notify Premium wire of the issue within 15 days of receiving the item.
Refunds can take up to 10 days to process once the items are received at our facility, but we will do everything we can to process refunds as quickly as possible.
15-Day money back guarantee.
Please return item to address shown on package or website
Return shipping is at the buyer’s expense.
The original receipt or a record of the purchase is REQUIRED on all returns.
Return products must also be in its original condition including box, UPC bar code, packaging and all other accessories.
Shipping and handling is non-refundable.
Please be aware that although some of our items are offered with free shipping, our actual outbound shipping costs will be deducted from the return refund.